shipping and returns

Return & Exchange Policy

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Our policy lasts 14 days. If 14 days have gone by since your purchase date, unfortunately, we can’t offer you a refund.

To be eligible for a refund, your item(s) must be unused, unopened and in the same condition that you received it.

Please note: packaging and tags must still be attached to items to be eligible for a refund.

Returns Process:

1. Please email us at chicaandco@gmail.com advising that you would like to return an item; noting your order number and reason for return in the email.

2. We will then email you a Return Address, we require a copy of your receipt or proof of purchase to be returned with the Goods.

3. Once you receive your Email, pack your return item(s) into a protected parcel and receipt/proof of purchase send your unused, unopened items to the return shipping address emailed to you. 

Please note: you are responsible for return shipping costs. 

Also, if you are shipping items with a value of over $60, it is recommended that you use a trackable shipping service or purchase shipping insurance. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.


Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days (dependant on your financial institution).

Late or Missing Refunds: If you haven't received your refund within 7 days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won't include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

3. If you have done these steps and still have not received your refund, please email us at chicaandco@gmail.com 


Faulty/Damaged Items:

If any items you receive are damaged in transit, please email chicandco@gmail.com within 3 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.

Please note all care is taken in Packing the Goods in suitable shipping containers but we can note be held liable for any damages caused in transit by the shipping company. We will work with you to obtain an insurance claim payout if possible - NOTE: chica+co are not affiliated or responsible for the Courier Companies processes or outcome.


Final Sale items:

Only regular priced items may be returned for a refund. All final sale items cannot be returned, so please choose carefully.


Exchanges:

We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/colour, please place a new order for this item and email us to return the original item (as per returns process).


Warranty/Guarantee:

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.